Our standard (authority to leave) shipping rates are:

• NSW and ACT - from $20 Inc. GST.
• QLD and VIC - from $22 Inc. GST.
• SA and WA - from $25 Inc. GST.
• NT and TAS - from $30 Inc. GST.

Our standard (signature required) shipping rates are:

• NSW and ACT - from $25 Inc. GST.
• QLD and VIC - from $27 Inc. GST.
• SA and WA - from $35 Inc. GST.
• NT and TAS - from $40 Inc. GST.

Timing: We aim to ship all orders within 3 business days from date of order.

Authority to Leave (ATL) means that the courier will leave your order at the delivery address when no one is present. If your delivery address is residential and you do not select ATL, and you are not home to receive, you may be charged for re-delivery fees incurred by the courier. 

Pick up is always available. Simply place your order online and the warehouse team will reach out to you once your order is ready.

Change of mind - We understand that things change, therefore returns within 5 days are fine. Depending on the hospitality products being returned we may need to charge a restocking fee equivalent to 20% of the value of the products.

Exchanging - To avoid a restocking fee, exchange unwanted items for a different product. Contact us to specify the replacement, and we'll send an invoice for payment. Return the unwanted items to our warehouse, and upon receipt, we will process the refund.

Return delivery needs to paid for and organised by the customer. All goods being returned must be in original packing and fit for resale. On return of the goods in satisfactory condition, you will be refunded your original purchase price minus the original delivery cost and minus any restocking fees. Customers must accept the risk of breakages in returning for change of mind or exchange.

Products must be sent back within 5 days of the original order.

Broken items - Please advise us within 5 days of receipt of order or any breakages that have occurred in transit. We will arrange for free replacement or refund for the items in question.

Missing items - Products missing from the delivery must be advised within 48 hours of receipt of goods. We will investigate the issue and advise when missing items will be delivered.

By placing an order on theflyingfork.com.au website you hereby agree to The Flying Fork Privacy & Security Policy below relating to the use of this website and all transactions made on this website.

Prices and product availability are subject to change without notice. The Flying Fork reserves the right to cancel orders and in such cases, we will refund all related payments in full.

Product information - We make every effort to ensure the accuracy of the information published in our catalogs and websites. If a mistake is discovered in the product information, such as production specifications or pricing, we will advise the customer as soon as possible and do our best to fix the issue in consultation with the customer. If we have incorrectly priced a product, we reserve the right to cancel the related orders and refund in full.

theflyingfork.com.au ("The Flying Fork", “we”, “us” or “our”) is committed to protecting the privacy of our website visitors and customers. The Flying Fork team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet.

Collection of personal information - “Personal information” is basically information that can identify you. The personal information we may ask for includes:

• information that identifies you, such as your name
• your delivery address;
• your email address;
• your telephone number; and
• your debit/credit card details.

Credit card payments are processed by secure 3rd parties such as PayPal. We will never store your debit or credit card information in our company or in our website.

We also collect information about visitors to this Website using cookies and code embedded in this Website. Generally, if we do ask you for personal information, we will endeavour to say which information we require and which information is optional.

Use of personal information - We usually collect personal information from you so that we can provide you with the goods you want. We may also use personal information for other reasons, including: - updating you on our latest products, news and special offers (unless you tell us not to – which you can do at any time); and - conducting appropriate anti-fraud checks (this is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected).

If you don’t provide some of the personal information we ask for (e.g. your name and address), we may be unable to provide you with the goods you want.
If we disclose your personal information to any of our group companies, we may use it for the same purposes that we may (including so that they can update you on their latest products, news and special offers via e-mail, post and telephone).

Disclosure of personal information - We may disclose your personal information to any of our group or support companies in relation to processing your order and supporting you. We will provide personal information about our customers to third parties outside our group companies. These third parties usually help us in providing goods and services to you, and include:

• couriers (who we arrange to deliver goods to you on our behalf);
• organisations who carry out credit, fraud and other security checks; and
• outsourced service providers (e.g. market research agencies).

We try to limit the information we provide to third parties to the information they need to help us provide goods and services to you. We also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information, and use your personal information only for the purposes we gave it to them.

Communication & marketing - If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of The Flying Fork.

All members of The Flying Fork have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you can simply Un-Subscribe from any emails you receive.

Third party sites - Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Accessing your information - You have the right to access the information which The Flying Fork holds about you. You can also ask for corrections to be made. You can request access to your personal information by contacting us at sales@theflyingfork.com.au

We are always pleased to hear from our customers and are grateful for any time you spend providing us with the knowledge we need to ensure you are completely satisfied.

Our website is designed so that you can order online yourself, however if you have any questions or feedback please contact our team by email: sales@theflyingfork.com.au or phone: (02) 8355 5447