Refund policy

Change of mind - We understand that things change, therefore returns within 5 days are fine. Depending on the hospitality products being returned we may need to charge a restocking fee equivalent to 20% of the value of the products being returned.

Exchanging - We can avoid a restocking fee by exchanging items, for example if you want to change the size of a glass, simply order the new products you want and inform us you are sending back the products you don't want. When exchanging products, the hospitality products need to be similar in type and quantity. Once we receive your returned products we will refund you.

Return delivery needs to paid for and organised by the customer. All goods being returned must be in original packing and fit for resale. On return of the goods in satisfactory condition, you will be refunded your original purchase price minus the original delivery cost and minus any restocking fees. Customers must accept the risk of breakages in returning for change of mind or exchange.

Products must be returned within 5 days of the original order.

Broken items - Products damaged during transport must be advised within 24 hrs of receipt of goods. We will arrange for free return of such items upon receipt of your advise or RMA form. Replacement products will be sent upon receipt of damaged stock or can be expedited by contacting us.

Missing items - Products missing from the delivery must be advised within 48 hrs of receipt of goods. We will investigate the issue and advise when missing items will be delivered.